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Honeypots Studio Ltd. – Terms & Conditions

These Terms and Conditions are for services provided by Honeypots Studio Ltd. By participating in our pottery painting activities, you agree to these terms.

 

1. Participation Requirements

  • Participants under the age of 14 must be accompanied by an adult.

  • Customers must adhere to all health and safety guidelines provided by the Company. Entry into private areas of the business is not permitted unless permission is given.

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2. Use of Materials

  • All necessary materials are provided by Honeypots Studio for the activity booked. Outside materials brought into the studio are not permitted, including paints, tools, pens, and pencils.

  • Customers are responsible for using all materials as advised and in a safe and appropriate manner. Misuse of materials resulting in damage or injury will be the responsibility of the customer.

  • All our glazes are non-toxic and skin safe.

 

3. Bookings

  • All bookings are for a set session time. Standard sessions are 2 hours.

  • We can not guarantee extra time for any session.

  • Please arrive at the start of your session. Late arrivals may result in reduced painting time.

  • If you arrive early for your session then your table may not be ready or we may not be available to seat you yet. Due to this it is important to keep as close to your start time as possible when arriving. 

  • Tables are allocated based on the number of people booked. Please ensure your booking reflects your full group size, including non-painters (maximum of 2 non-painters per booking).

  • If the system does not allow your preferred time or group size, it is likely we are fully booked.

 

4. Booking Fees & Payments

  • A booking fee of £5 per person is required to secure your booking. Booking fees must be paid for all attendees, including non-painters (maximum of 2 per party).

  • Paint & Sip Nights ticket prices are not refundable against purchases on the night. 

  • Booking fees are redeemable against your total spend on the day.

  • Booking fees are non-refundable or transferable if you cancel with less than 48 hours notice or do not attend your booking.

  • All remaining balances are payable in the studio on the day.

  • Booking fees are fully refundable on arrival of your full party unless more than 48 hours notice is given to any changes. 

 

5. Cancellations & Changes

  • Bookings can be amended or cancelled and refunded if more than 48 hours notice is given.

  • Changes are subject to availability.

  • We are unable to guarantee rescheduling for late cancellations or missed bookings.

  • Any cancellations or non-attendance with less than 48 hours notice cannot be rescheduled or refunded.

 

6. Gift Vouchers

  • All gift vouchers are valid for 12 months from the date of purchase or collection.

  • If a voucher is not collected within 8 weeks of purchase, it will automatically be activated from 8 weeks after the purchase date and will be valid for 12 months from that point.

  • Vouchers may be extended as long as we are contacted before the expiry date.

  • We reserve the right not to accept expired vouchers where the valid from date is clearly displayed.

  • Lost or Replacement Vouchers. If a gift voucher is reported lost and a replacement is issued, the original voucher will be void and cannot be used if later found. 

  • You must be able to provide proof of purchase for replacement vouchers to be issued. 

  • Only the most recently issued voucher will be valid for redemption.

  • All vouchers are tracked using unique reference codes, and Honeypots Studio reserves the right to refuse any voucher that has been marked as lost, replaced, or previously redeemed.​​

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7. Prices

  • Pottery is chosen and paid for in the studio on the day.

  • Prices vary by item, with pieces starting from £10 up to £55.

  • Booking fees will be deducted from your total on the day.

  • We are unable to supply price lists as our stock is constantly changing, and we usually carry over 100 items.

 

8. Turnaround Times & Collections

  • Standard turnaround is approximately 10 days.

  • During busy periods, this may be up to 14 days.

  • We do not contact customers when items are ready. A collection date will be provided during your visit.

  • You will be given a collection card after payment. This will include your collection date and relevant information.

  • Items must be collected within 6 weeks of the due date on your collection card.

  • You do not need to notify us before collecting. Please attend the studio after your collection date during opening hours.

  • We recommend checking our opening times via our website, Google profile, or social media before travelling.

  • We will attempt to contact customers if items are becoming overdue for collection. If we do not hear back from your within time given items will be disposed of, recycled or repurposed. 

  • 8. Breakage Policy

  • Any breakages caused by the customer must be paid for in full.

  • Breakages after items have been collected or handed over are the responsibility of the customer. Honeypots Studio Ltd is not responsible for any damage once items have left our care.

  • If an item is damaged during the finishing process after your session, you will be offered the opportunity to repaint the item free of charge.

 

9. Finished Items

  • Imperfections such as small bubbles, kiln dust, and stilt marks are common in hand-painted and kiln-fired items. These do not affect usability and are not grounds for refunds or re-dos unless caused by a supplier fault.

  • Pottery is not an exact since and sometimes imperfections can be caused by no fault on any party. We will always try to fix items when these occur but can never guarantee items can be repaired fully. 

  • We advise 3 layers of paint on pottery to ensure even coverage. If you go over the advised layers this can cause glaze to shiver (fall off when fired) we are not responsible for any glaze reactions caused by overuse of materials.  

  • No food is permitted in the studio, as oils and grease can affect the glazing process. Any marks or imperfections caused by this will not be eligible for refunds or re-dos.

  • Any no-fault occurrences will be subject to an appropriate in-store credit voucher.

  • Once finished and in the customers care we do not offer any guarantee for your items.

 

10. Liability

  • The Company is not responsible for any loss or damage to personal property brought into the studio.

  • The Company is not responsible for any injuries sustained, except where caused by our negligence.

  • All persons entering the studio must follow health and safety guidelines displayed around the studio.

 

11. Conduct

  • Customers are expected to behave respectfully towards staff and other guests.

  • The Company reserves the right to remove anyone exhibiting loud, inappropriate, or disruptive behaviour.

  • Shoes must be worn at all times due to the risk of sharp ceramic fragments. Children crawling on the floor is discouraged for this reason.

  • Children must remain seated while painting due to the presence of breakable items.

  • Running is not permitted on the premises.

  • Honeypots Studio Ltd reserves the right to refuse service to anyone acting inappropriately.

 

12. Intellectual Property & Privacy

  • Customers retain ownership of their designs created during sessions.

  • Honeypots Studio Ltd may take photographs and videos during sessions for promotional use. Customers who do not wish to be photographed or videoed should inform staff during their visit.

  • We receive the right to use images of completed work for promotional purposes unless requested otherwise.

  • All personal data is handled in accordance with our privacy policy.

 

13. Keepsake Prints (Hand & Footprints)

  • Assistance is provided for baby and children’s prints if booked via our keepsake booking system.

  • If assistance is required without a keepsake booking, we cannot guarantee availability, particularly during busy periods.

  • Commissioned keepsake items (finished by us) typically take 3 to 4 weeks, and up to 6 weeks during busy periods.

  • Commissioned work starts from £5 and is charged at £20 per hour.

  • Due to the nature of prints, perfect results cannot be guaranteed.

  • Customers are welcome to stay and complete artwork themselves. These must also be booked via the keepsake system.

 

14. Studio Guidelines

  • No food is permitted in the studio.

  • No outside drinks are allowed. Drinks can be purchased on-site.

  • Children must be supervised at all times.

  • The studio can be busy and noisy, particularly during peak times.

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15. Dogs

  • Due to the busy nature of the studio, it may not be a suitable environment for all dogs.

  • Barking or aggressive behaviour will not be tolerated.

  • Well-behaved, calm dogs are welcome if they will not disturb other customers.

 

16. Prams & Accessibility

  • Due to limited space, only a small number of prams can be accommodated per session.

  • Please inform us in advance if you are bringing a pram so we can seat you appropriately.

  • While we will always try to accommodate requests, space cannot be guaranteed.

 

17. Contact Information

 

Email:
info@honeypotsstudio.co.uk
charlotte@honeypotsstudio.co.uk
sam@honeypotsstudio.co.uk

 

Phone:
01485 592900

 

Terms and Conditions updated on 29/03/2026 by Charlotte Pratt, Company Director of Honeypots Studio Ltd.

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